Frequently Asked Questions
Everything you need to know about Boreal Defence apparel and services.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take between 7-14 business days depending on your location.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to initiate a refund or exchange.
How should I care for my Boreal Defence garments?
To maintain the quality of our premium fabrics, we recommend machine washing cold with like colors and hanging to dry. Avoid using bleach or high-heat tumble drying.
Do you offer international shipping?
Yes, Boreal Defence ships worldwide. Shipping costs and import duties are calculated at checkout based on your specific country and region.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.